Frequently Asked Questions

What is In Flight?

In Flight is a mobile app that improves the efficiency of hospitals’ grassroots fundraising efforts in the community. It allows you to plan donor meetings, view location fundraising history, update contacts, take notes, upload photos, track your action items and much more.

We are your on-the-go fundraising sidekick!

How much is the app?
$0.00. Children’s Miracle Network Hospitals has invested in this innovative mobile technology to elevate the quality of donor interactions for hospitals across North America.
Can my CMN Hospitals volunteers use In Flight?
Yes! We’ve created a volunteer registration portal where your volunteers can easily create an In Flight account. To learn how, watch this step-by-step video. 
Can Miracle Parents or my CMN Champion Family use In Flight?
Yes! We strongly encourage Miracle Moms and CMN Champion families to use In Flight. It is a great way to deepen their affiliation with your hospital. Your corporate partners will also have the chance to meet families whose experiences have been directly impacted by their organization’s generosity.
How often will campaign data be updated?

Typically, every 24 hours. For example, Patrice Johnson receives campaign fundraising data from Walmart & Sam’s Club on a regular basis throughout the campaign. Once Patrice submits the data to Mission Control, it will be visible within 24 hours.

Each CMN Hospitals corporate partner has a unique cadence for sending data, so please ask your CMN Hospitals Corporate Partnership Account Director if you have questions!

 

 If you have any specific questions, please check Mission Control and contact your Corporate Partnerships Account Director. 

Can In Flight integrate with my hospital's CRM?
Not quite yet. We are working hard to make this possible, so all of your donor interactions flow into your hospital’s CRM (i.e. Raiser’s Edge, ADVANCE, Enterprise). Stay tuned for updates.
How often does the app update?
Every 2 weeks. Stay current with your app software updates, so you are using the latest version.  App updates will happen like any other app through the iTunes or Google Play app stores.
I'm in Canada-- why aren't my partners showing up?
In Flight defaults to distance in miles and shows US partners. This is so hospitals near the border aren’t seeing a different country’s partners.  Click the “Hamburger Menu” on the upper right hand corner and select Settings. Adjust the toggle to “Show Distance in Kilometers” and you should be good to go!
I'm not receiving my visit summaries. Help!

Ugh! It’s likely that your hospital has an extremely protective firewall, which is great for protecting patient information.  Unfortunately, in some cases, it’s also preventing In Flight emails from reaching your inbox.   We are actively working to remedy this with our developers.

Outlook users have also noticed that In Flight emails are being sent to unexpected folders.  Try adjusting your Outlook settings or checking other folders.

Can I find my notes or photos through Mission Control?
Not yet, but we are actively working with CMNH to make this a reality.  Expect an update to this shortly.
Can I use hashtags with my photos?

Yes! Once you’ve taken a photo in the app, you can personalize the image with a hashtag. To help identify your image, best practices for hashtags include: Partner Name, Store #, Cashier Names and Campaign Title. Have other ones? Let us know as Ashley@PwrdBy.com.

You can easily search by hashtag from the In Flight widget in Mission Control, which helps sort, organize and identify your photos.

The CMN Hospitals balloon won't stop bouncing!
Bugs happen. When all else fails, please sign-out of In Flight via Settings and sign back in with your Mission Control credentials. Please also try powering off your mobile device and rebooting.
Any tips for getting the best photos?

We love seeing you in action! Here are a few recommendations on improving the quality of photos you take with In Flight:

  • Close-up subjects are best, don’t zoom or the quality will decline
  • Hold down a spot on your viewfinder to lock focus and prevent blur
  • Use the In Flight Photo tagging feature to track identifying details (e.g. campaign name, employee’s name). You can search by Tag in Mission Control
  • Set your camera settings to take medium or high-resolution photos. For iOS and Samsung devices.
  • Trade shots of check presentations and people-less displays for:
    • Close-up details of children with CMN Hospitals gear
    • Employee (s) holding a miracle balloon with their brand logo visible
    • Candid shots of employees handing a balloon to a customer.
    • Close-up of a child holding a miracle balloon in front of the store.
    • Action shots with high-fives, handshakes, cheers, laughs, etc.
  • Simple, minimalistic photos appear best on social media
  • Shoot in natural light. If you’re in a store with fluorescent lights, try the Juno or Clarendon filters on Instagram.
  • Take photos from different angles, shooting from a lower angle helps incorporate foreground objects
Why are you called PwrdBy?
It’s simple. We are powered by your mission. We are powered by your passion. We are powered by you.